---
title: "South African English Speech Dataset – 50h ASR Data | Way With Words"
description: "50 hours of conversational South African English speech data for ASR training and multilingual AI. Balanced speaker demographics and diverse regional accents for production-ready voice models."
image: "https://waywithwords.ai/og-default.png"
---

Speech dataset

# English speech dataset

High-quality South African English conversational speech data designed for ASR training, benchmarking, and multilingual AI development. This dataset focuses on real-world contact-centre style interactions, balanced speaker demographics, and diverse regional accents to support production-ready speech recognition systems.

Looking for more options? Browse the [full African speech datasets catalog](/datasets) or see our [community-centric data licensing framework](/esethu).

## Key details

Hours available

50

Speakers

63

Download size

38GB

Audio format

WAV

Accents

South African English

Download Sample Data →

[View on Hugging Face →](https://huggingface.co/datasets/waywithwords/www-za-eng-cx "waywithwords/www-za-eng-cx")

waywithwords/www-za-eng-cx

## Dataset details

Hours available

50

Age range

18 – 69

Download size

38GB

Number of speakers

63

Audio format

WAV

Accents

South African English

Recording samples

## Hear the English data in context

Preview full-length conversational recordings from the public www-za-eng-cx release, paired with the time-aligned annotation workbook that ships with each file. Switch domains to compare how the same collection handles insurance, retail, travel, and debt-collection scenarios.

Debt Collection Insurance Retail Travel

Sample recording

### Debt Collection

en\_za\_debtcollection\_053

14:09 runtime 202 segments 2 speakers

Play the recording below and follow the time-aligned transcript. Select a row to jump to that segment.

 Your browser does not support the audio element.

#### Time-aligned transcript

Active lines follow playback automatically.

Showing 202 segments

Time

Speaker

Channel

Transcript

0:00.60 – 0:04.16

spkr\_48

Channel 1

Good day. May I please speak to Miss Sarah Smith?

0:04.67 – 0:08.96

spkr\_24

Channel 2

Hi there. This is Sarah speaking. How can I help you?

0:08.95 – 0:15.33

spkr\_48

Channel 1

Hi. You're speaking to John, and I'm calling you from T and T Debt Collectors. How are you today?

0:15.32 – 0:18.91

spkr\_24

Channel 2

Oh, I'm okay. I'm okay, thanks.

0:18.91 – 0:20.57

spkr\_24

Channel 2

\[um\]

0:18.96 – 0:20.28

spkr\_48

Channel 1

\[?\]

0:20.57 – 0:24.27

spkr\_24

Channel 2

What are you calling \[hes\] with regards to?

0:24.40 – 0:34.16

spkr\_48

Channel 1

Yes. So Miss Sarah Smith, you had a fibre line with \[um\] with one of the companies by the name D\_D\_T Fibre Optics.

0:34.16 – 0:40.14

spkr\_48

Channel 1

So they are saying you haven't been making payments. Your account has now been handed over to us.

0:40.74 – 0:43.04

spkr\_24

Channel 2

Are you serious?

0:42.82 – 0:53.57

spkr\_48

Channel 1

Yes. \[um\] That's definitely correct. Maybe let me just \[um\] check your details to see if I'm speaking to the correct person. May I have your date of birth, please?

0:53.42 – 0:56.86

spkr\_24

Channel 2

Okay. That is the twenty-third.

0:57.20 – 0:58.54

spkr\_48

Channel 1

Yes.

0:58.04 – 0:59.99

spkr\_24

Channel 2

Of April.

0:59.75 – 1:00.96

spkr\_48

Channel 1

Yes.

1:00.73 – 1:02.94

spkr\_24

Channel 2

Nineteen ninety.

1:03.07 – 1:08.82

spkr\_48

Channel 1

Okay, perfect. And may I have your account number if you have it handy with you?

1:08.52 – 1:12.08

spkr\_24

Channel 2

Okay. Let me just check.

1:11.98 – 1:13.40

spkr\_48

Channel 1

Okay.

1:12.10 – 1:15.71

spkr\_24

Channel 2

\[um\] It is nine four.

1:15.78 – 1:17.04

spkr\_48

Channel 1

Yes.

1:16.91 – 1:18.95

spkr\_24

Channel 2

Two four.

1:18.64 – 1:19.94

spkr\_48

Channel 1

\[um\]

1:19.67 – 1:21.76

spkr\_24

Channel 2

Seven five.

1:21.37 – 1:22.64

spkr\_48

Channel 1

Yes.

1:22.33 – 1:24.41

spkr\_24

Channel 2

Zero eight.

1:24.40 – 1:32.79

spkr\_48

Channel 1

That's perfect. Thank you very much. So yes, \[um\] it seems here that you haven't been making payments for the past five months.

1:32.79 – 1:49.25

spkr\_48

Channel 1

So now that your account is with us, T and T Debt Collectors, we are just here to help you make a payment. Maybe you were not able to pay the monthly four hundred rands. Maybe now we can just come up with a plan for you to make an \[hes\] to make an affordable payment.

1:49.66 – 1:55.33

spkr\_24

Channel 2

\[um\] That's strange because I have been paying.

1:55.33 – 1:57.16

spkr\_24

Channel 2

\[um\]

1:57.75 – 2:00.56

spkr\_24

Channel 2

\[um\] I wonder what happened?

2:00.56 – 2:07.54

spkr\_24

Channel 2

And if I send you the proof of payment, can you maybe just check because I've definitely made.

2:00.59 – 2:01.88

spkr\_48

Channel 1

\[um\]

2:07.50 – 2:08.88

spkr\_48

Channel 1

\[um\]

2:07.63 – 2:12.18

spkr\_24

Channel 2

Payment over my app, on my on my banking app.

2:13.12 – 2:24.21

spkr\_48

Channel 1

Yes, you can send a proof of payment. However, currently we will have to \[um\] come up with a plan on how, or a way forward on how we are going to resolve this,

2:24.21 – 2:43.91

spkr\_48

Channel 1

because you can send the \[hes\] proof of payments for now. We will have to just contact \[um\] D\_D\_T Fibre Optics to check if they did receive the payments. However, in the meantime, they are saying they have never received a payment for the past five months. Hence they are saying okay, \[um\] T and T Debt Solutions, help us get our money.

2:44.32 – 2:49.56

spkr\_24

Channel 2

Yeah, I hear you. But it's really, really strange because

2:49.56 – 2:56.31

spkr\_24

Channel 2

I don't know what I could have done wrong. Maybe I was sending the money to the wrong account, or.

2:55.67 – 2:56.86

spkr\_48

Channel 1

\[um\]

2:56.43 – 3:01.56

spkr\_24

Channel 2

Okay. \[um\] So you said your name is John, right?

3:01.31 – 3:03.50

spkr\_48

Channel 1

Yes. That's correct.

3:02.74 – 3:14.28

spkr\_24

Channel 2

Okay. So John, \[um\] can I maybe have your email address and then I can send the proof of payment for you to \[hes\] to have a look at for those last five months?

3:12.48 – 3:14.16

spkr\_48

Channel 1

Yes, \[?\].

3:14.34 – 3:18.19

spkr\_48

Channel 1

Yes. My email address is John.

3:19.28 – 3:20.89

spkr\_24

Channel 2

Okay.

3:21.37 – 3:24.81

spkr\_48

Channel 1

At T and T.

3:27.59 – 3:29.18

spkr\_24

Channel 2

All right.

3:29.23 – 3:32.15

spkr\_48

Channel 1

Debt Collectors dot com.

3:32.02 – 3:33.40

spkr\_24

Channel 2

Debt

3:34.68 – 3:36.59

spkr\_24

Channel 2

Collectors

3:37.02 – 3:44.47

spkr\_24

Channel 2

dot com. Okay. And then just to check, T and T, how would I write that? T N

3:44.47 – 3:46.93

spkr\_24

Channel 2

and the letter T, or?

3:46.58 – 3:57.57

spkr\_48

Channel 1

No. It is actually \[um\] just the letter T, and then and, which is A for Alpha, N for November, D for Delta, and then another letter T.

3:57.33 – 4:00.71

spkr\_24

Channel 2

Okay, perfect. Okay, I do have that.

3:57.57 – 3:58.58

spkr\_48

Channel 1

\[noise\]

4:00.71 – 4:02.68

spkr\_24

Channel 2

All right.

4:00.90 – 4:02.34

spkr\_48

Channel 1

Okay.

4:02.86 – 4:09.00

spkr\_24

Channel 2

Okay. Let me send that to you in the meantime. I just need to go on my app.

4:09.06 – 4:11.73

spkr\_48

Channel 1

Okay. Please do so.

4:12.17 – 4:13.88

spkr\_24

Channel 2

Okay.

4:14.12 – 4:17.00

spkr\_24

Channel 2

All right. So \[um\]

4:17.00 – 4:20.97

spkr\_24

Channel 2

there should be something coming through your email now.

4:20.96 – 4:25.47

spkr\_48

Channel 1

Okay. Let me check. I'll let you know once I have it, okay?

4:25.06 – 4:26.57

spkr\_24

Channel 2

Okay.

4:26.75 – 4:38.12

spkr\_48

Channel 1

So just to find out in the meantime, when you were making those payments, were you using \[um\] the account number as reference or your name as reference?

4:38.85 – 4:40.96

spkr\_24

Channel 2

\[um\]

4:41.54 – 4:47.58

spkr\_24

Channel 2

I think \[hes\] if I recall, I was using my I\_D number as a reference.

4:47.35 – 4:49.66

spkr\_48

Channel 1

Your I\_D number, okay.

4:49.08 – 4:50.73

spkr\_24

Channel 2

Ja.

4:49.66 – 4:50.65

spkr\_48

Channel 1

So

4:50.65 – 4:57.35

spkr\_48

Channel 1

I will also need you to send me a bank statement for the last month that you made a payment.

4:58.30 – 5:00.06

spkr\_24

Channel 2

Oh really?

4:59.69 – 5:12.18

spkr\_48

Channel 1

Yes. We just need to confirm. We can check yes, the proof of payment. However, we also need to check on your bank statement if those funds were not reversed back, because sometimes that happened, yes,

5:09.34 – 5:11.84

spkr\_24

Channel 2

Oh?

5:12.22 – 5:16.70

spkr\_24

Channel 2

Okay. I see what you mean. \[um\]

5:15.36 – 5:16.50

spkr\_48

Channel 1

Yeah.

5:16.91 – 5:20.93

spkr\_24

Channel 2

Okay. Let me do that very quickly.

5:20.41 – 5:21.89

spkr\_48

Channel 1

Okay.

5:21.58 – 5:25.26

spkr\_24

Channel 2

\[um\] How many months are we talking about?

5:25.38 – 5:34.98

spkr\_48

Channel 1

\[um\] You can just send last one month. If we found \[hes\] if we find out that maybe there were payments reversed, then you will have to check on your end the past five months.

5:34.87 – 5:37.76

spkr\_24

Channel 2

Okay. Okay, no problem.

5:36.17 – 5:37.33

spkr\_48

Channel 1

Yes.

5:38.13 – 5:41.03

spkr\_24

Channel 2

All right. Did you get the the

5:41.03 – 5:44.84

spkr\_24

Channel 2

proof of payment for the last five transactions?

5:44.58 – 5:48.79

spkr\_48

Channel 1

Yes, I did. Thank you very much. I'm just \[um\] looking at it now.

5:46.74 – 5:48.07

spkr\_24

Channel 2

Okay.

5:48.83 – 5:51.88

spkr\_24

Channel 2

All right, I'm just in the app

5:51.95 – 5:55.66

spkr\_24

Channel 2

and just put your email address. You said

5:55.66 – 5:59.37

spkr\_24

Channel 2

J O H N at T and T

5:59.37 – 6:00.49

spkr\_24

Channel 2

Debt.

5:59.40 – 6:00.78

spkr\_48

Channel 1

\[um\]

6:00.49 – 6:03.33

spkr\_24

Channel 2

Collectors dot com.

6:03.35 – 6:04.99

spkr\_48

Channel 1

That's correct.

6:03.62 – 6:04.86

spkr\_24

Channel 2

Okay.

6:04.86 – 6:08.01

spkr\_24

Channel 2

That should be coming through shortly.

6:07.90 – 6:14.49

spkr\_48

Channel 1

Okay, thank you. Let me just quickly check. I'll let you know once I have it. Okay, perfect. There it is.

6:14.49 – 6:23.26

spkr\_48

Channel 1

So it says here on the proof of payment, you made a payment on the fifth \[hes\] of the last month. Let me just check on your bank statement.

6:24.59 – 6:27.61

spkr\_48

Channel 1

Paid the fifth. Okay.

6:27.61 – 6:35.64

spkr\_48

Channel 1

On your bank statement, right, it shows the fifth of the last month, you did make a payment of four hundred rand, right?

6:34.74 – 6:36.17

spkr\_24

Channel 2

\[um\]

6:35.68 – 6:39.62

spkr\_48

Channel 1

Or there was a payment that was \[hes\] a stop order that was supposed to go through.

6:39.62 – 6:53.94

spkr\_48

Channel 1

But if you check on the tenth, that same four hundred rand \[um\] came back as unpaid and your bank also charged you bank fees, hence \[um\] hence the the fibre line says they haven't received the payment.

6:53.94 – 7:05.11

spkr\_48

Channel 1

So if you check on your statements, just check the past months if maybe this is the same thing that happened, because I believe if the payments were received, you were not going to be ending up with us.

7:05.36 – 7:07.61

spkr\_24

Channel 2

\[um\] That's true.

7:07.51 – 7:08.85

spkr\_48

Channel 1

Yes.

7:07.61 – 7:11.58

spkr\_24

Channel 2

Ja, I find it very strange. \[um\]

7:12.19 – 7:23.67

spkr\_24

Channel 2

Oh, okay, okay. So what's the next step because I've also accumulated interest and all these charges like you're saying. So.

7:22.33 – 7:23.53

spkr\_48

Channel 1

\[hes\]

7:23.67 – 7:27.87

spkr\_24

Channel 2

What can I do now? How can I sort this out?

7:27.78 – 7:30.61

spkr\_48

Channel 1

Okay. So first things first,

7:30.61 – 7:36.34

spkr\_48

Channel 1

currently for the past five months, the overdue amount is two thousand rand.

7:36.34 – 7:43.02

spkr\_48

Channel 1

So we can either give you a discount to make a payment of one thousand six hundred,

7:43.02 – 7:46.22

spkr\_48

Channel 1

which will be needed within the next five days,

7:46.22 – 7:54.65

spkr\_48

Channel 1

or you can pay the two thousand rand in instalments. So you can say how much you can afford to be paying each month.

7:55.08 – 8:01.10

spkr\_24

Channel 2

\[um\] Okay. Let me just count the days. Eight, nine, ten, eleven, twelve.

8:01.04 – 8:02.60

spkr\_48

Channel 1

\[um\]

8:01.48 – 8:08.75

spkr\_24

Channel 2

Oh. Is there no way you can extend it till the fifteenth? Because that is when I actually get paid,

8:08.75 – 8:11.49

spkr\_24

Channel 2

on the fifteenth of every month.

8:08.97 – 8:10.47

spkr\_48

Channel 1

No,

8:11.18 – 8:25.26

spkr\_48

Channel 1

I'm afraid not. If we extend this to the fifteenth, then you will incur more charges. Remember that as we have contacted you like this, there will be charges that will be incurred, so you will have to make more payments.

8:24.90 – 8:26.62

spkr\_24

Channel 2

Ja.

8:26.84 – 8:28.04

spkr\_48

Channel 1

\[noise\]

8:27.14 – 8:29.69

spkr\_24

Channel 2

Oh, strange.

8:28.34 – 8:29.43

spkr\_48

Channel 1

\[noise\]

8:29.43 – 8:31.05

spkr\_48

Channel 1

\[hes\]

8:29.69 – 8:42.07

spkr\_24

Channel 2

Okay. \[um\] Let me see what I can do and then who do I make the payment to the fibre company or to you guys? What do I,

8:42.07 – 8:44.65

spkr\_24

Channel 2

how would I make this payment?

8:44.57 – 8:51.41

spkr\_48

Channel 1

Okay. So now that the your account was is with us, you will have to make the payment \[hes\] with us.

8:51.41 – 9:04.58

spkr\_48

Channel 1

So I will have to send you an email with the banking details and then you can make the payment with us. So are you saying that the only time you'll be able to settle the account is only by the fifteenth?

9:05.46 – 9:15.81

spkr\_24

Channel 2

I mean, I would like to take advantage of the discount considering all the other costs I've incurred from, you know, the issues with the bank.

9:15.82 – 9:19.12

spkr\_24

Channel 2

\[um\] So.

9:16.21 – 9:17.72

spkr\_48

Channel 1

\[hes\]

9:19.35 – 9:21.53

spkr\_24

Channel 2

Ja, it's tricky.

9:22.86 – 9:26.64

spkr\_24

Channel 2

Oh, I don't know what to tell you. \[um\]

9:27.77 – 9:36.89

spkr\_24

Channel 2

Okay. I'm I'm gonna commit to the five days. I will make a plan and if it doesn't work out, then

9:36.89 – 9:41.06

spkr\_24

Channel 2

I'm assuming the two thousand would just apply, right?

9:41.06 – 9:48.88

spkr\_48

Channel 1

That's correct, yes. So let me also notify you that this \[um\] this discount

9:48.88 – 10:00.63

spkr\_48

Channel 1

will only apply if we are the ones who are going to be debiting from your bank account, so this means that I will need your banking information if you want to take \[um\] take advantage of the discount.

10:00.99 – 10:09.55

spkr\_24

Channel 2

Oh, you need to debit me. Oh, I thought I was gonna make the payment myself, directly to you guys.

10:07.53 – 10:08.90

spkr\_48

Channel 1

Oh \[hes\].

10:09.55 – 10:17.68

spkr\_48

Channel 1

Oh no. Because this is a once-off discount, \[um\] we just need us to be the ones who are debiting to make sure everything goes well.

10:10.59 – 10:11.87

spkr\_24

Channel 2

\[?\]

10:17.68 – 10:18.76

spkr\_48

Channel 1

\[noise\]

10:17.94 – 10:20.84

spkr\_24

Channel 2

Okay. Okay, no problem.

10:20.87 – 10:22.97

spkr\_24

Channel 2

\[um\]

10:21.27 – 10:22.53

spkr\_48

Channel 1

Okay.

10:22.98 – 10:30.00

spkr\_24

Channel 2

Oh, you know what I just noticed? I think it's because my card expired.

10:30.40 – 10:32.17

spkr\_48

Channel 1

Oh.

10:30.47 – 10:38.75

spkr\_24

Channel 2

So that's why it kept bouncing, even though the money was in the account, the account details are actually wrong.

10:38.80 – 10:44.25

spkr\_48

Channel 1

Oh, I see. Oh, okay. Yes, that happens a lot. Yes, we've had a lot of

10:44.25 – 10:58.38

spkr\_48

Channel 1

our clients \[um\] stating that that's what has happened. However, we can still resolve this, so you will just have to renew your card. Is there any other card that you might be able to use to make this \[um\] payment within five days?

10:58.40 – 11:03.40

spkr\_24

Channel 2

Yes. Okay, let me give you should I give you the new account details?

11:03.36 – 11:08.42

spkr\_48

Channel 1

Yes, please. Definitely yes. Which bank \[um\] will we be debiting?

11:03.40 – 11:04.84

spkr\_24

Channel 2

Right now?

11:08.27 – 11:12.33

spkr\_24

Channel 2

\[um\] It would be with A\_B\_C Bank.

11:12.08 – 11:17.18

spkr\_48

Channel 1

A\_B\_C Bank. Perfect. And is that going to be cheque or savings account?

11:16.72 – 11:19.02

spkr\_24

Channel 2

It's a savings account.

11:18.71 – 11:24.17

spkr\_48

Channel 1

Savings account. Perfect. Okay, please provide me with your savings account number?

11:23.88 – 11:28.79

spkr\_24

Channel 2

Okay. That would be one two three.

11:28.58 – 11:30.71

spkr\_48

Channel 1

Yes. One two three.

11:30.34 – 11:32.61

spkr\_24

Channel 2

Six eight five.

11:32.41 – 11:34.34

spkr\_48

Channel 1

Six eight five.

11:33.91 – 11:36.93

spkr\_24

Channel 2

Nine four zero two.

11:36.73 – 11:45.05

spkr\_48

Channel 1

Nine four zero two. Thank you very much. And \[um\] on which day would you like us to debit this amount?

11:44.77 – 11:51.63

spkr\_24

Channel 2

\[um\] Let's make it on the fifth day, which is the twelfth of this month.

11:51.31 – 12:01.59

spkr\_48

Channel 1

The twelfth of this month. So you are saying on the twelfth of this month, we will be able to \[um\] get \[um\] this discounted amount of one thousand six hundred?

12:01.46 – 12:03.39

spkr\_24

Channel 2

That's correct.

12:03.29 – 12:16.23

spkr\_48

Channel 1

Okay. That's perfect then. Let me also notify you that should we try to collect the one thousand six hundred and we the funds are not there, the discount will be cancelled automatically.

12:16.23 – 12:19.45

spkr\_48

Channel 1

You will then revert back to the two thousand.

12:19.93 – 12:22.71

spkr\_24

Channel 2

Okay. No, that's fine, that's fine.

12:22.62 – 12:24.54

spkr\_48

Channel 1

That's perfect then.

12:22.76 – 12:24.21

spkr\_24

Channel 2

Okay.

12:24.54 – 12:32.05

spkr\_48

Channel 1

So just one last time. Do you agree and understand that if we don't find the funds, \[hes\] the discount will be cancelled?

12:31.80 – 12:34.75

spkr\_24

Channel 2

I agree and understand.

12:34.57 – 12:46.47

spkr\_48

Channel 1

Okay, perfect then, Miss Smith. Okay, so the funds will be collected on the twelfth of this month. Is there maybe anything else that you need clarity on or anything that you \[hes\] still don't understand?

12:46.40 – 12:58.40

spkr\_24

Channel 2

\[um\] No, I think it's pretty clear, but I'm just gonna request that once that payment is made, if I can get a paid-up letter to take it to the company to just

12:58.40 – 13:01.76

spkr\_24

Channel 2

\[um\] sort that out with them as well,

13:01.76 – 13:04.80

spkr\_24

Channel 2

because it's going to be on my credit record.

13:01.86 – 13:03.27

spkr\_48

Channel 1

Okay \[hes\].

13:04.80 – 13:18.59

spkr\_48

Channel 1

Yes, most definitely. So once the payment has been collected, we will be able to send you a paid-up letter within seven business days and then we we you can then use that \[um\] with your credit \[um\]

13:18.59 – 13:21.95

spkr\_48

Channel 1

\[hes\] just to better better your credit profile, ja.

13:22.09 – 13:24.57

spkr\_24

Channel 2

Okay. Okay, perfect.

13:23.21 – 13:28.37

spkr\_48

Channel 1

Then just to confirm, please confirm your email address that you need us to send this to?

13:28.16 – 13:31.07

spkr\_24

Channel 2

Okay. It would be Sarah.

13:30.91 – 13:32.26

spkr\_48

Channel 1

\[um\]

13:31.13 – 13:34.93

spkr\_24

Channel 2

Which is S A R A H.

13:34.65 – 13:35.97

spkr\_48

Channel 1

\[um\]

13:35.55 – 13:37.61

spkr\_24

Channel 2

And then Smith.

13:37.46 – 13:38.80

spkr\_48

Channel 1

\[um\]

13:40.28 – 13:43.09

spkr\_24

Channel 2

S M I T H.

13:42.70 – 13:44.03

spkr\_48

Channel 1

Yes.

13:43.82 – 13:46.14

spkr\_24

Channel 2

At Gmail dot com.

13:46.24 – 13:52.56

spkr\_48

Channel 1

Okay. Thank you very much. You will receive an email seven days after the twelfth, okay?

13:52.61 – 13:54.39

spkr\_24

Channel 2

Okay, perfect.

13:54.29 – 13:55.97

spkr\_48

Channel 1

\[?\]

13:54.39 – 13:55.96

spkr\_24

Channel 2

All right, John.

13:55.97 – 13:58.61

spkr\_48

Channel 1

Anything else, Sarah, that you need help with?

13:58.26 – 14:02.18

spkr\_24

Channel 2

No. I think that's all for today. Thank you for your help.

14:01.86 – 14:04.92

spkr\_48

Channel 1

You're welcome. Thank you, Sarah. Have a great day.

14:04.54 – 14:07.93

spkr\_24

Channel 2

All right. Same to you. Bye for now.

14:07.36 – 14:08.74

spkr\_48

Channel 1

Goodbye.

Sample recording

### Insurance

en\_za\_insurance\_049

6:22 runtime 103 segments 2 speakers

Play the recording below and follow the time-aligned transcript. Select a row to jump to that segment.

 Your browser does not support the audio element.

#### Time-aligned transcript

Active lines follow playback automatically.

Showing 103 segments

Time

Speaker

Channel

Transcript

0:00.57 – 0:01.96

spkr\_49

Channel 1

\[noise\]

0:01.57 – 0:03.22

spkr\_46

Channel 2

\[?\]

0:02.80 – 0:07.95

spkr\_49

Channel 1

Morning, welcome to Ink Insurance Customer Care, how may I assist you?

0:08.48 – 0:12.53

spkr\_46

Channel 2

Hello, \[um\] I would like to report a car accident.

0:14.12 – 0:18.97

spkr\_49

Channel 1

All right, no problem. \[um\] My name is Hlogi by the way,

0:18.97 – 0:21.30

spkr\_49

Channel 1

and I'll be assisting you.

0:21.30 – 0:27.91

spkr\_49

Channel 1

So, before we begin, I would like to inform you that all calls are recorded for training and quality purposes.

0:27.91 – 0:30.69

spkr\_49

Channel 1

May I please have your name and surname sir?

0:31.26 – 0:33.38

spkr\_46

Channel 2

All right, \[um\]

0:33.40 – 0:36.77

spkr\_46

Channel 2

my name is \[um\] Benedict Kaunda.

0:37.56 – 0:44.07

spkr\_49

Channel 1

All right, it's an honour to meet you Mr Kaunda. \[um\] So, how do you spell Kaunda by the way?

0:44.30 – 0:47.95

spkr\_46

Channel 2

K A U N D A.

0:47.91 – 0:51.66

spkr\_49

Channel 1

K A U N D A.

0:51.66 – 0:53.70

spkr\_49

Channel 1

All right, thank you so much sir.

0:53.70 – 0:56.55

spkr\_49

Channel 1

So, may I please have your cellphone number?

0:56.78 – 0:59.88

spkr\_46

Channel 2

All right, it's oh seven three

0:59.69 – 1:01.74

spkr\_49

Channel 1

Oh seven three

1:01.35 – 1:03.32

spkr\_46

Channel 2

six eight zero

1:03.01 – 1:06.08

spkr\_49

Channel 1

six eight zero

1:06.03 – 1:08.85

spkr\_46

Channel 2

four five nine eight.

1:08.66 – 1:12.34

spkr\_49

Channel 1

four five nine eight.

1:11.64 – 1:12.84

spkr\_46

Channel 2

\[noise\]

1:12.34 – 1:18.55

spkr\_49

Channel 1

All right, thank you so much sir and may I please also have \[um\] your policy number?

1:19.02 – 1:25.23

spkr\_46

Channel 2

\[um\] Sure, yeah, sure, my policy number is \[um\] seven eight three

1:25.22 – 1:28.05

spkr\_49

Channel 1

Seven eight three

1:27.49 – 1:30.17

spkr\_46

Channel 2

four six seven

1:29.92 – 1:31.96

spkr\_49

Channel 1

four six seven

1:31.83 – 1:34.74

spkr\_46

Channel 2

nine zero two one

1:34.54 – 1:37.73

spkr\_49

Channel 1

nine zero two one

1:37.27 – 1:39.30

spkr\_46

Channel 2

nine three two.

1:39.16 – 1:42.23

spkr\_49

Channel 1

nine three two.

1:42.23 – 1:48.81

spkr\_49

Channel 1

All right, thank you so much and may I please have the last four digits of your I\_D number?

1:48.77 – 1:52.38

spkr\_46

Channel 2

Okay, \[um\] that shouldn't be a problem, it's

1:52.38 – 1:54.08

spkr\_46

Channel 2

eight three

1:54.47 – 1:56.13

spkr\_49

Channel 1

Eight three

1:56.30 – 1:58.61

spkr\_46

Channel 2

\[um\] zero eight.

1:59.06 – 2:01.66

spkr\_49

Channel 1

\[?\] zero eight.

2:01.77 – 2:03.31

spkr\_46

Channel 2

Yeah, one.

2:02.97 – 2:10.86

spkr\_49

Channel 1

One, all right, thank you, so much sir. \[um\] Could you please provide me with information on the accident and how it happened, sir?

2:03.65 – 2:04.87

spkr\_46

Channel 2

Ja.

2:09.01 – 2:10.39

spkr\_46

Channel 2

\[noise\]

2:11.63 – 2:13.68

spkr\_46

Channel 2

Okay, so

2:13.68 – 2:16.43

spkr\_46

Channel 2

I was busy, I was driving

2:16.43 – 2:25.33

spkr\_46

Channel 2

and as I approached a T-junction there was a drunk driver that came down and like this person was speeding

2:25.33 – 2:33.79

spkr\_46

Channel 2

and like he hit the left rear-end side of my car, so now like my rear door is damaged because ja,

2:33.91 – 2:36.02

spkr\_46

Channel 2

of his drunk driving.

2:36.22 – 2:43.94

spkr\_49

Channel 1

\[?\] I'm so sorry to hear that sir. So, do you have any \[hes\] injuries, whereby I can call an ambulance?

2:44.02 – 2:52.96

spkr\_46

Channel 2

Well, \[um\] I have a wild \[hes\] whiplash and I have like a serious headache, so it's possible that I might have a concussion.

2:50.29 – 2:51.53

spkr\_49

Channel 1

\[?\]

2:53.09 – 3:01.92

spkr\_49

Channel 1

Oh, I'm so sorry about that sir. All right, \[um\] an ambulance it's on its way Mr Kaunda, I have actually contacted them.

3:02.17 – 3:05.53

spkr\_49

Channel 1

They should be arriving soon.

3:02.24 – 3:03.67

spkr\_46

Channel 2

\[hes\]

3:05.38 – 3:09.30

spkr\_46

Channel 2

All right, thank you very much, thank you very much.

3:08.86 – 3:17.35

spkr\_49

Channel 1

All right no problem sir and Thato, our guardian angel, is also on his way who will be helping you every step of the way.

3:17.35 – 3:19.21

spkr\_49

Channel 1

\[um\] He'll be

3:19.21 – 3:21.99

spkr\_49

Channel 1

arriving in the next ten to fifteen minutes

3:21.99 – 3:26.31

spkr\_49

Channel 1

and also we have sent out a tow truck to come in \[um\]

3:26.31 – 3:28.75

spkr\_49

Channel 1

take your car to the panelbeaters.

3:29.17 – 3:35.09

spkr\_46

Channel 2

All right, \[um\] thank you very much for the service of the ambulance and the tow truck.

3:35.09 – 3:38.81

spkr\_46

Channel 2

\[um\] I would just like to know because like

3:38.81 – 3:46.26

spkr\_46

Channel 2

I do also have to make a plan to actually get back home, so do you perhaps have someone that can actually like

3:46.26 – 3:51.06

spkr\_46

Channel 2

drive me back home, or do you have like a rental car that like

3:51.06 – 3:54.13

spkr\_46

Channel 2

I could use because that was my only car?

3:54.54 – 4:06.24

spkr\_49

Channel 1

All right, I can actually imagine sir. All right, so Thato, our guardian angel, will be taking you home and \[um\] Ink Insurance will be providing you with a rental car

4:06.24 – 4:08.52

spkr\_49

Channel 1

while your car is being fixed.

4:09.04 – 4:13.42

spkr\_46

Channel 2

All right, no, thank you very much, thank you very much and then

4:13.42 – 4:22.13

spkr\_46

Channel 2

I just wanted to ask \[um\] in terms of this rental car like will there any like, will there be any \[um\] extra cost in terms of

4:22.13 – 4:25.88

spkr\_46

Channel 2

petrol or maintenance of the car and stuff like that?

4:26.41 – 4:32.14

spkr\_49

Channel 1

All right so everything else \[um\] is covered \[um\] in your

4:32.14 – 4:37.90

spkr\_49

Channel 1

insurance plan so you don't have to worry about anything, so there's no extra cost.

4:39.05 – 4:45.37

spkr\_46

Channel 2

All right, all right, thank you very much like I really do appreciate your help sir.

4:45.56 – 4:50.24

spkr\_49

Channel 1

Oh no, you're welcome Mr Kaunda and please feel free

4:50.42 – 4:53.90

spkr\_49

Channel 1

\[um\] to contact me \[um\] on the following number

4:53.90 – 4:55.81

spkr\_49

Channel 1

\[um\] zero \[hes\]

4:55.81 – 4:57.29

spkr\_49

Channel 1

three one

4:57.80 – 5:01.07

spkr\_46

Channel 2

Yes, zero three one, okay

4:58.83 – 5:00.04

spkr\_49

Channel 1

\[?\]

5:00.55 – 5:02.60

spkr\_49

Channel 1

four five six

5:02.85 – 5:05.53

spkr\_46

Channel 2

\[um\] four five six

5:05.42 – 5:07.05

spkr\_49

Channel 1

two six

5:07.30 – 5:09.26

spkr\_46

Channel 2

two six

5:09.14 – 5:10.98

spkr\_49

Channel 1

seven two.

5:11.06 – 5:13.21

spkr\_46

Channel 2

seven two.

5:13.07 – 5:14.56

spkr\_49

Channel 1

Yes.

5:13.21 – 5:14.61

spkr\_46

Channel 2

All right,

5:14.61 – 5:18.71

spkr\_46

Channel 2

\[um\] thank you so much, can I just read them out loud again?

5:18.29 – 5:20.14

spkr\_49

Channel 1

Okay, no problem.

5:19.51 – 5:22.44

spkr\_46

Channel 2

It's zero three one

5:22.13 – 5:23.55

spkr\_49

Channel 1

Yes.

5:23.16 – 5:25.26

spkr\_46

Channel 2

four five six

5:25.03 – 5:26.49

spkr\_49

Channel 1

Yes.

5:26.51 – 5:31.11

spkr\_46

Channel 2

\[um\] two six \[hes\] seven two.

5:30.71 – 5:33.07

spkr\_49

Channel 1

Yes, that's correct sir.

5:32.92 – 5:38.08

spkr\_46

Channel 2

All right, no, thank you very much sir, \[um\] you've been of great help

5:38.08 – 5:39.35

spkr\_46

Channel 2

\[um\]

5:39.35 – 5:44.75

spkr\_46

Channel 2

like ja, I couldn't appreciate it more and I also love the service you guys are bringing.

5:45.59 – 5:51.74

spkr\_49

Channel 1

No, you're welcome Mr Kaunda and I'll also contact you to find out how you're doing.

5:51.82 – 5:58.84

spkr\_46

Channel 2

All right, thank you again for your assistance and your help, I really really do appreciate it.

5:58.89 – 6:04.54

spkr\_49

Channel 1

All right, no, the pleasure's all ours sir and please get well soon.

6:04.67 – 6:06.91

spkr\_46

Channel 2

No, definitely I will.

6:06.91 – 6:14.05

spkr\_46

Channel 2

I'm aiming to like recover very quick, so I'll be on my best behaviour and ja.

6:14.98 – 6:20.10

spkr\_49

Channel 1

All right no problem sir, \[um\] take care, bye.

6:19.80 – 6:22.36

spkr\_46

Channel 2

All right, thank you, bye.

Sample recording

### Retail

en\_za\_retail\_059

15:55 runtime 330 segments 2 speakers

Play the recording below and follow the time-aligned transcript. Select a row to jump to that segment.

 Your browser does not support the audio element.

#### Time-aligned transcript

Active lines follow playback automatically.

Showing 330 segments

Time

Speaker

Channel

Transcript

0:01.53 – 0:05.46

spkr\_49

Channel 1

Oh, hello, is this Tokyo Mobile Customer Care?

0:05.60 – 0:10.96

spkr\_51

Channel 2

Yes, this is Tokyo Mobile, you are speaking to Paul. How may I assist you today?

0:11.33 – 0:14.46

spkr\_49

Channel 1

Oh, hi Paul, you're speaking to Theo.

0:14.46 – 0:16.64

spkr\_49

Channel 1

\[um\] Paul, I'm trying,

0:14.92 – 0:16.30

spkr\_51

Channel 2

Okay.

0:16.64 – 0:19.59

spkr\_49

Channel 1

I'm trying to purchase a phone here,

0:19.90 – 0:22.77

spkr\_49

Channel 1

but I'm experiencing difficulties.

0:20.35 – 0:21.73

spkr\_51

Channel 2

Oh,

0:23.22 – 0:27.50

spkr\_51

Channel 2

okay, are you are you are you purchasing the phone on our website?

0:27.68 – 0:29.09

spkr\_49

Channel 1

Yes.

0:29.02 – 0:30.91

spkr\_51

Channel 2

Oh, okay, lovely.

0:30.91 – 0:32.10

spkr\_51

Channel 2

So,

0:32.10 – 0:34.70

spkr\_51

Channel 2

do you have internet connection where you are right now?

0:34.70 – 0:38.73

spkr\_49

Channel 1

Yes, I do have internet connection \[um\] Paul.

0:38.86 – 0:41.15

spkr\_51

Channel 2

Okay, \[um\]

0:41.15 – 0:44.34

spkr\_51

Channel 2

let me just confirm something here.

0:44.43 – 0:45.83

spkr\_51

Channel 2

\[um\]

0:44.91 – 0:46.04

spkr\_49

Channel 1

\[noise\]

0:45.83 – 0:49.89

spkr\_51

Channel 2

Can you can you can you log in on

0:49.89 – 0:54.14

spkr\_51

Channel 2

Tokyo Mobile dot C O dot Z A?

0:54.71 – 0:58.84

spkr\_49

Channel 1

Yes, I'm on the web \[um\] page right now.

0:58.72 – 1:00.53

spkr\_51

Channel 2

Okay, lovely.

1:00.53 – 1:04.21

spkr\_51

Channel 2

So, if you check there, if you scroll,

1:04.42 – 1:13.82

spkr\_51

Channel 2

just scroll, just open the the the the panel on the left there, there's a three-line panel on the left, just click on that panel,

1:14.09 – 1:16.88

spkr\_49

Channel 1

Okay, I've clicked on it.

1:16.82 – 1:21.61

spkr\_51

Channel 2

and then, just scroll down and select devices.

1:21.99 – 1:26.95

spkr\_49

Channel 1

Oh, all right, yes. This is the phone that I wanted, the Zoom X One Fifty.

1:26.72 – 1:28.58

spkr\_51

Channel 2

Ja, okay.

1:28.14 – 1:29.25

spkr\_49

Channel 1

\[noise\]

1:28.58 – 1:29.72

spkr\_51

Channel 2

\[um\]

1:29.49 – 1:30.59

spkr\_49

Channel 1

\[noise\]

1:29.72 – 1:31.84

spkr\_51

Channel 2

Go to the Zoom brand,

1:32.25 – 1:35.40

spkr\_49

Channel 1

All right, yes, I clicked on it.

1:33.61 – 1:35.25

spkr\_51

Channel 2

written Zoom,

1:35.40 – 1:38.51

spkr\_51

Channel 2

and then search for X One Fifty.

1:39.16 – 1:42.01

spkr\_49

Channel 1

All right. Ja, ja I see it.

1:41.78 – 1:44.50

spkr\_51

Channel 2

Ja, and then you can just click on it.

1:44.92 – 1:46.33

spkr\_49

Channel 1

All right.

1:46.33 – 1:49.34

spkr\_49

Channel 1

Please tell me, do you guys have the

1:46.76 – 1:48.03

spkr\_51

Channel 2

and then

1:49.34 – 1:50.39

spkr\_49

Channel 1

\[um\]

1:50.39 – 1:52.19

spkr\_49

Channel 1

one terabyte

1:52.19 – 1:53.62

spkr\_49

Channel 1

\[um\]

1:53.62 – 1:56.16

spkr\_49

Channel 1

\[hes\] what is it, storage, in stock,

1:56.65 – 1:58.38

spkr\_49

Channel 1

for the Zoom One Fifty?

1:57.00 – 1:58.27

spkr\_51

Channel 2

Oh,

1:58.44 – 2:01.92

spkr\_51

Channel 2

yes yes yes. \[hes\] Okay, if \[hes\]

2:01.92 – 2:05.81

spkr\_51

Channel 2

\[hes\] that that one that you selected, \[hes\] how many \[hes\]

2:05.81 – 2:08.85

spkr\_51

Channel 2

how many how how many how how how much space

2:08.88 – 2:10.51

spkr\_51

Channel 2

does it have, that one?

2:11.02 – 2:12.78

spkr\_49

Channel 1

When I hover here \[?\]

2:11.19 – 2:12.75

spkr\_51

Channel 2

Can you just, can you?

2:12.78 – 2:14.38

spkr\_49

Channel 1

It it says it has

2:14.38 – 2:16.80

spkr\_49

Channel 1

a hundred and twenty-five.

2:16.78 – 2:18.53

spkr\_51

Channel 2

Oh, okay.

2:17.06 – 2:18.34

spkr\_49

Channel 1

Then,

2:18.53 – 2:22.13

spkr\_51

Channel 2

Then, if you can just if you can just

2:22.13 – 2:25.03

spkr\_51

Channel 2

click on the panel again there,

2:25.03 – 2:26.63

spkr\_51

Channel 2

you will see

2:26.66 – 2:27.95

spkr\_51

Channel 2

it it \[hes\] it,

2:27.95 – 2:29.43

spkr\_51

Channel 2

there is Zoom

2:29.43 – 2:31.03

spkr\_51

Channel 2

and then there is

2:31.03 – 2:37.41

spkr\_51

Channel 2

X One Fifty, and then just click on the X One Fifty, on the left panel there. You will see the different

2:37.41 – 2:42.83

spkr\_51

Channel 2

kinds of of of the ones we have, and then I'm sure you will see the one terabyte one there.

2:43.08 – 2:46.00

spkr\_49

Channel 1

Oh yes, I can see it now.

2:45.16 – 2:48.58

spkr\_51

Channel 2

Oh you, so ja. \[hes\] select it,

2:48.80 – 2:50.25

spkr\_49

Channel 1

All right.

2:50.25 – 2:51.68

spkr\_49

Channel 1

Okay, I

2:50.34 – 2:51.87

spkr\_51

Channel 2

and then \[hes\]

2:52.19 – 2:55.76

spkr\_51

Channel 2

and then after selecting it, \[um\]

2:56.12 – 3:02.17

spkr\_51

Channel 2

just check on the bottom there, where it's written plus or minus,

3:02.17 – 3:04.56

spkr\_51

Channel 2

it has to be one. Make sure \[hes\]

3:04.56 – 3:07.02

spkr\_51

Channel 2

are you buying one, or are you buying

3:07.06 – 3:08.33

spkr\_51

Channel 2

\[um\]

3:08.33 – 3:09.42

spkr\_51

Channel 2

plenty?

3:09.77 – 3:13.26

spkr\_49

Channel 1

No, I'm only buying one, but I don't want this colour.

3:11.80 – 3:12.90

spkr\_51

Channel 2

Right.

3:13.26 – 3:16.60

spkr\_49

Channel 1

I only see black, I want the red one \[?\]

3:15.07 – 3:22.94

spkr\_51

Channel 2

You only, oh, you only see black, okay. Then you can, just scroll, just just scroll down and select colour, there's colour there.

3:17.69 – 3:19.26

spkr\_49

Channel 1

I only see \[?\]

3:21.74 – 3:22.97

spkr\_49

Channel 1

Okay.

3:22.97 – 3:24.70

spkr\_49

Channel 1

All right.

3:23.32 – 3:26.61

spkr\_51

Channel 2

Just scroll, \[hes\] just scroll down for me there, please. \[noise\]

3:26.61 – 3:27.74

spkr\_51

Channel 2

\[noise\]

3:27.60 – 3:30.45

spkr\_49

Channel 1

Oh yeah, I can see the colours now.

3:30.18 – 3:32.05

spkr\_51

Channel 2

Oh, you see the colours now?

3:31.88 – 3:33.15

spkr\_49

Channel 1

Ja.

3:32.76 – 3:36.00

spkr\_51

Channel 2

Ja, you can just select any colour that you like.

3:36.21 – 3:39.22

spkr\_49

Channel 1

Okay, I think this gold one is nice.

3:39.19 – 3:41.79

spkr\_51

Channel 2

Ja, you just select gold there.

3:39.22 – 3:40.99

spkr\_49

Channel 1

Let me choose gold.

3:42.37 – 3:46.51

spkr\_49

Channel 1

All right, great stuff. So quickly, tell me neh

3:46.51 – 3:49.53

spkr\_49

Channel 1

what's the what's the difference between

3:46.51 – 3:47.74

spkr\_51

Channel 2

\[um\]

3:49.53 – 3:54.97

spkr\_49

Channel 1

the Zoom X One Fifty and the Zoom X One Fifty Plus S?

3:54.97 – 3:56.58

spkr\_49

Channel 1

What's the difference?

3:55.75 – 3:56.88

spkr\_51

Channel 2

\[um\]

3:56.88 – 4:04.91

spkr\_51

Channel 2

It, the difference, mostly, it's in size. The the the Zoom X One Fifty S, it's it's it's it's it's it's it's it's

4:04.91 – 4:11.25

spkr\_51

Channel 2

it's it's longer, it, the size is bigger than the the the Zoom X One Fifty itself,

4:11.25 – 4:17.74

spkr\_51

Channel 2

and the the the RAM in in Zoom X One Fifty S, it's eight gig

4:17.74 – 4:22.28

spkr\_51

Channel 2

and the RAM in in in in the Zoom X One Fifty is four gig.

4:23.03 – 4:28.03

spkr\_49

Channel 1

Okay, so I I think, I think maybe I should take the,

4:24.44 – 4:25.61

spkr\_51

Channel 2

Yes?

4:28.03 – 4:29.51

spkr\_49

Channel 1

Zoom X

4:28.22 – 4:29.56

spkr\_51

Channel 2

You should take

4:30.16 – 4:31.94

spkr\_49

Channel 1

One Fifty S.

4:31.84 – 4:34.29

spkr\_51

Channel 2

Oh, you want the Zoom, okay.

4:31.94 – 4:33.11

spkr\_49

Channel 1

Because

4:34.18 – 4:36.44

spkr\_49

Channel 1

yeah, in terms of the camera,

4:36.44 – 4:40.31

spkr\_49

Channel 1

so how, what M\_P, what megapixels is it?

4:40.34 – 4:44.56

spkr\_51

Channel 2

The camera quality is the same, it's forty megapixels,

4:44.81 – 4:46.29

spkr\_51

Channel 2

both of them.

4:47.34 – 4:50.66

spkr\_51

Channel 2

Forty \[hes\] megapixels front and then

4:48.01 – 4:49.32

spkr\_49

Channel 1

\[um\]

4:51.24 – 4:52.69

spkr\_49

Channel 1

Oh, okay.

4:51.31 – 4:52.57

spkr\_51

Channel 2

Yes.

4:52.69 – 4:55.17

spkr\_49

Channel 1

It's fine, \[um\] since I have

4:55.17 – 4:58.49

spkr\_49

Channel 1

no kids, you know, like they like playing games,

4:58.49 – 5:00.06

spkr\_49

Channel 1

but I think I'll take this,

4:58.93 – 5:00.17

spkr\_51

Channel 2

Oh.

5:00.06 – 5:02.21

spkr\_49

Channel 1

this, this one, the,

5:02.58 – 5:05.73

spkr\_49

Channel 1

\[um\] Zoom X One Fifty S.

5:05.64 – 5:12.08

spkr\_51

Channel 2

The Zoom X One Fifty S. Okay, just click on the panel again, on the three-line panel again.

5:06.80 – 5:08.18

spkr\_49

Channel 1

Ja.

5:12.00 – 5:13.52

spkr\_49

Channel 1

Okay?

5:13.30 – 5:14.69

spkr\_51

Channel 2

And then

5:14.69 – 5:15.88

spkr\_51

Channel 2

\[?\]

5:15.88 – 5:18.71

spkr\_51

Channel 2

select Zoom, you can see Zoom there,

5:17.21 – 5:18.64

spkr\_49

Channel 1

Zoom, \[?\]

5:18.64 – 5:19.82

spkr\_49

Channel 1

okay.

5:18.71 – 5:23.89

spkr\_51

Channel 2

and then just just scroll down. You can see the Zoom X One Fifty

5:23.89 – 5:34.92

spkr\_51

Channel 2

and then the Zoom X One Fifty, depending on the on the space, and then immediately when you scroll down you will see the Zoom X One Fifty S, and then you can select

5:23.98 – 5:25.31

spkr\_49

Channel 1

\[um\]

5:32.87 – 5:34.03

spkr\_49

Channel 1

\[noise\]

5:34.92 – 5:40.14

spkr\_51

Channel 2

the the the the the the space, 'cause there is, you can see there's \[um\]

5:40.14 – 5:44.59

spkr\_51

Channel 2

there is the, the one terabyte one is the last one there.

5:41.85 – 5:42.95

spkr\_49

Channel 1

\[noise\]

5:45.21 – 5:47.88

spkr\_49

Channel 1

Oh right, yes, I can see it.

5:47.57 – 5:57.49

spkr\_51

Channel 2

Ja, just select it, but unfortunately, we don't have the gold colour for the \[?\] it's out of stock.

5:49.98 – 5:51.21

spkr\_49

Channel 1

\[?\]

5:57.95 – 6:00.37

spkr\_49

Channel 1

All right, what colours do you guys have?

6:00.41 – 6:06.07

spkr\_51

Channel 2

\[um\] Just check there, I think we have red. \[um\] Let me just confirm here.

6:09.76 – 6:12.91

spkr\_51

Channel 2

I think we have red

6:13.11 – 6:14.49

spkr\_51

Channel 2

\[um\]

6:14.49 – 6:15.96

spkr\_51

Channel 2

black,

6:17.08 – 6:18.66

spkr\_51

Channel 2

blue,

6:18.86 – 6:20.34

spkr\_51

Channel 2

and yellow.

6:20.93 – 6:24.01

spkr\_49

Channel 1

\[um\] I think I'll go with the blue one.

6:24.05 – 6:28.67

spkr\_51

Channel 2

The blue one, hey? Okay, just just select the

6:25.45 – 6:27.00

spkr\_49

Channel 1

Ja \[?\]

6:28.67 – 6:32.57

spkr\_51

Channel 2

you said you want the one, you said you want the one terabyte one, right?

6:32.26 – 6:33.90

spkr\_49

Channel 1

Yes.

6:33.61 – 6:35.31

spkr\_51

Channel 2

Okay, so

6:35.31 – 6:40.89

spkr\_51

Channel 2

select the one terabyte one and then scroll down. On the same panel there, you select colour

6:40.89 – 6:42.08

spkr\_51

Channel 2

you will see

6:42.08 – 6:43.81

spkr\_51

Channel 2

there is \[um\]

6:43.86 – 6:51.32

spkr\_51

Channel 2

different colours, and then select the the blue one and make sure that the plus and minus box is one,

6:51.32 – 6:53.85

spkr\_51

Channel 2

if you are buying one. Please make sure.

6:54.11 – 6:55.94

spkr\_49

Channel 1

Okay.

6:55.64 – 6:56.76

spkr\_51

Channel 2

Ja.

6:55.94 – 6:58.23

spkr\_49

Channel 1

All right, I've done that.

6:58.10 – 6:59.71

spkr\_51

Channel 2

Okay, and

6:59.71 – 7:00.93

spkr\_51

Channel 2

\[um\]

7:01.11 – 7:02.51

spkr\_51

Channel 2

\[um\]

7:02.51 – 7:05.91

spkr\_51

Channel 2

you can just go down and select add to basket.

7:06.46 – 7:07.90

spkr\_51

Channel 2

Scroll down.

7:06.60 – 7:07.79

spkr\_49

Channel 1

\[noise\]

7:07.89 – 7:09.25

spkr\_49

Channel 1

Okay,

7:09.25 – 7:13.49

spkr\_49

Channel 1

yes, I did add to basket. Yes, I can see it's in the basket.

7:09.54 – 7:10.66

spkr\_51

Channel 2

\[?\]

7:13.45 – 7:19.74

spkr\_51

Channel 2

Okay, before you go and, before you go and check out, are you satisfied with the choice that you've made?

7:19.84 – 7:23.35

spkr\_49

Channel 1

Yes, I'm satisfied \[um\] \[?\]

7:21.51 – 7:23.39

spkr\_51

Channel 2

Okay, if

7:23.39 – 7:26.03

spkr\_51

Channel 2

if if you are satisfied, then

7:26.03 – 7:30.01

spkr\_51

Channel 2

go onto the cart. There is a small

7:30.57 – 7:36.41

spkr\_51

Channel 2

cart shape up there on the top right there, just select that cart

7:36.42 – 7:37.97

spkr\_51

Channel 2

growing there,

7:38.32 – 7:40.36

spkr\_51

Channel 2

or the cart icon there.

7:41.39 – 7:44.51

spkr\_49

Channel 1

Oh, the one on my left-hand side, right?

7:44.44 – 7:46.09

spkr\_51

Channel 2

Ja, ja,

7:45.85 – 7:47.86

spkr\_49

Channel 1

Okay, I can see it.

7:47.49 – 7:53.39

spkr\_51

Channel 2

\[hes\] and then once you once you click on it, it's gonna open a new page

7:53.39 – 7:55.89

spkr\_51

Channel 2

and then it's gonna show

7:56.13 – 7:57.90

spkr\_51

Channel 2

it's gonna show the phone.

7:57.90 – 8:04.29

spkr\_51

Channel 2

Do you see the phone, it's written Zoom X One Fifty S, one terabyte, and then it says

8:04.29 – 8:06.51

spkr\_51

Channel 2

X one, it means it's one,

8:06.51 – 8:08.56

spkr\_51

Channel 2

you selected one, neh?

8:06.68 – 8:07.96

spkr\_49

Channel 1

\[?\]

8:08.25 – 8:09.73

spkr\_49

Channel 1

\[um\]

8:08.56 – 8:09.74

spkr\_51

Channel 2

So,

8:09.75 – 8:14.54

spkr\_51

Channel 2

it, you can even, the price there, it's written there, it's five thousand.

8:16.22 – 8:18.25

spkr\_49

Channel 1

I can see. Why is it

8:16.68 – 8:17.98

spkr\_51

Channel 2

Okay.

8:18.25 – 8:21.99

spkr\_49

Channel 1

five thousand now? \[?\] on the other page, it says

8:21.99 – 8:24.63

spkr\_49

Channel 1

\[um\] four thousand five,

8:24.63 – 8:26.49

spkr\_49

Channel 1

how come five hundred \[hes\]

8:25.34 – 8:26.66

spkr\_51

Channel 2

No,

8:26.94 – 8:30.64

spkr\_51

Channel 2

I am sure that \[hes\] that is the Zoom X One Fifty,

8:30.64 – 8:36.24

spkr\_51

Channel 2

the Zoom X One Fifty S is five thousand. The Zoom X One Fifty is three thousand.

8:36.73 – 8:38.56

spkr\_49

Channel 1

Oh, okay.

8:37.72 – 8:40.85

spkr\_51

Channel 2

As as as I have explained before, that

8:40.85 – 8:44.21

spkr\_51

Channel 2

it is bigger in size and bigger in in

8:44.79 – 8:45.95

spkr\_51

Channel 2

RAM.

8:46.22 – 8:49.76

spkr\_49

Channel 1

Oh, okay, no problem. Now, you explained.

8:48.66 – 8:49.67

spkr\_51

Channel 2

Okay.

8:49.67 – 8:51.08

spkr\_51

Channel 2

Okay, if

8:51.30 – 8:55.52

spkr\_51

Channel 2

if you, if if you see that information, then you can say,

8:55.52 – 8:57.58

spkr\_51

Channel 2

Selcet Checkout.

9:03.23 – 9:08.22

spkr\_49

Channel 1

\[hes\] you're right. I see it says I should enter my bank card?

9:08.10 – 9:12.88

spkr\_51

Channel 2

Yes, \[um\] before before you can enter

9:12.88 – 9:14.50

spkr\_51

Channel 2

the amount,

9:14.50 – 9:22.48

spkr\_51

Channel 2

which delivery option do you prefer? Do you prefer to pick up at one of our Tokyo Mobile pick-up points,

9:22.48 – 9:26.34

spkr\_51

Channel 2

or do you prefer door-to-door delivery?

9:26.87 – 9:31.40

spkr\_49

Channel 1

No, I think door-to-door delivery is, will suit me best.

9:29.33 – 9:30.75

spkr\_51

Channel 2

Okay,

9:31.06 – 9:34.02

spkr\_51

Channel 2

okay, the door-to-door delivery

9:34.02 – 9:38.66

spkr\_51

Channel 2

\[um\] has an extra fee of hundred rand for the shipping cost

9:38.66 – 9:39.92

spkr\_51

Channel 2

to your door.

9:40.02 – 9:42.26

spkr\_49

Channel 1

Okay, no problem.

9:41.90 – 9:46.38

spkr\_51

Channel 2

So it's, the total amount there, if you click on

9:46.38 – 9:51.29

spkr\_51

Channel 2

door-to-door, 'cause it it is gonna ask you there for for the delivery

9:51.29 – 9:54.64

spkr\_51

Channel 2

\[um\] options.

9:54.64 – 9:57.76

spkr\_51

Channel 2

If you select \[um\] door-to-door,

9:57.76 – 9:59.24

spkr\_51

Channel 2

shipping there,

9:59.24 – 10:00.35

spkr\_51

Channel 2

you can, it

10:00.35 – 10:02.31

spkr\_51

Channel 2

it will add hundred rand

10:02.31 – 10:06.14

spkr\_51

Channel 2

on the five thousand that you have, so it's gonna be five thousand.

10:06.73 – 10:08.53

spkr\_49

Channel 1

All right, it's \[hes\]

10:06.83 – 10:08.61

spkr\_51

Channel 2

That fine with you, sir?

10:08.69 – 10:10.71

spkr\_49

Channel 1

Ja, it's fine with me.

10:10.71 – 10:11.91

spkr\_51

Channel 2

Okay,

10:11.91 – 10:13.77

spkr\_51

Channel 2

then before

10:13.77 – 10:19.62

spkr\_51

Channel 2

before you you you you make the payment, I just want to inform you that the device comes with

10:19.66 – 10:22.51

spkr\_51

Channel 2

one U\_S\_B charger,

10:22.90 – 10:25.90

spkr\_51

Channel 2

one wireless ear pods,

10:23.41 – 10:24.77

spkr\_49

Channel 1

Okay.

10:25.90 – 10:28.54

spkr\_51

Channel 2

and one manual guide.

10:28.90 – 10:30.89

spkr\_49

Channel 1

Okay, no problem.

10:30.69 – 10:32.57

spkr\_51

Channel 2

Ja, it comes inside

10:30.96 – 10:32.71

spkr\_49

Channel 1

So this, is it,

10:32.71 – 10:37.00

spkr\_49

Channel 1

so tell me, this U\_S\_B charger, is it a C-type, or what?

10:37.26 – 10:40.71

spkr\_51

Channel 2

It is is the C-type U\_S\_B charger.

10:39.65 – 10:40.59

spkr\_49

Channel 1

Oh, \[hes\]

10:40.59 – 10:43.19

spkr\_49

Channel 1

it is the C-type. Okay, no problem.

10:42.06 – 10:53.95

spkr\_51

Channel 2

Yeah, yes, the C-type charger. It comes for free, you don't have to pay anything. Even the ear pods, which are worth three hundred rands, we are giving them for for free.

10:44.76 – 10:45.99

spkr\_49

Channel 1

Okay.

10:54.15 – 10:57.34

spkr\_49

Channel 1

All right, no. Okay, no, it's understandable.

10:55.54 – 11:07.07

spkr\_51

Channel 2

Yes. So, if you are satisfied with everything that I've just mentioned to you, sir, can you just enter your card number there, it's gonna ask you to enter your credit card number there,

11:08.00 – 11:09.77

spkr\_49

Channel 1

All right.

11:10.03 – 11:15.39

spkr\_51

Channel 2

and then, after entering the card credit number there, please enter your C\_V\_V.

11:15.45 – 11:17.81

spkr\_49

Channel 1

Okay, I've done so.

11:17.71 – 11:23.55

spkr\_51

Channel 2

Yes, and then it's gonna ask you to enter the PIN, the entire secret PIN

11:23.55 – 11:25.48

spkr\_51

Channel 2

and then click, Accept.

11:26.00 – 11:28.12

spkr\_49

Channel 1

Okay, done.

11:27.95 – 11:31.61

spkr\_51

Channel 2

Ja, it's gonna ask you on your phone to approve the

11:33.65 – 11:37.95

spkr\_49

Channel 1

All right, yes, I've received. Yes, I've approved it.

11:33.94 – 11:35.05

spkr\_51

Channel 2

press

11:35.87 – 11:37.33

spkr\_51

Channel 2

you approved?

11:38.01 – 11:39.51

spkr\_51

Channel 2

Ja, and then

11:39.51 – 11:43.68

spkr\_51

Channel 2

just scroll down, and on the website, click Proceed.

11:44.52 – 11:47.48

spkr\_49

Channel 1

All right, yes, I've clicked Proceed.

11:45.91 – 11:50.32

spkr\_51

Channel 2

Ja, you will you will get you will get a new screen with the,

11:50.32 – 11:56.25

spkr\_51

Channel 2

with a tracking number there. If you read there, it says you have successfully made

11:56.25 – 11:57.60

spkr\_51

Channel 2

the payment,

11:57.60 – 12:03.50

spkr\_51

Channel 2

and, for the Zoom X One Fifty S and the tracking number there,

12:04.58 – 12:11.76

spkr\_51

Channel 2

it's there, but I will also email you the tracking number also, just in case if you if if you forget it or if

12:09.12 – 12:10.25

spkr\_49

Channel 1

\[noise\]

12:11.76 – 12:24.92

spkr\_51

Channel 2

didn't \[?\] I will email you the tracking number, but it's also there if you if you check, there it's written just after just after the the the X One Fifty S, there's the tracking number there.

12:13.87 – 12:15.19

spkr\_49

Channel 1

\[um\]

12:24.92 – 12:27.63

spkr\_51

Channel 2

You're gonna be using that tracking number to track

12:27.63 – 12:40.15

spkr\_51

Channel 2

the the the the the item that you have just purchased. If you have any questions regarding the \[hes\] the the delivery option that you have just chosen, or if you have any queries, you can just email me

12:40.15 – 12:41.33

spkr\_51

Channel 2

on

12:41.49 – 12:43.10

spkr\_51

Channel 2

Paul

12:43.10 – 12:44.40

spkr\_51

Channel 2

N

12:51.18 – 12:54.51

spkr\_49

Channel 1

Okay, Paul. \[hes\] Yes sir?

12:51.41 – 12:52.93

spkr\_51

Channel 2

Can you hear me, sir? It's

12:52.93 – 12:54.16

spkr\_51

Channel 2

\[hes\] Paul

12:54.16 – 12:57.09

spkr\_51

Channel 2

\[hes\] Paul N fifty-nine

12:57.08 – 12:58.23

spkr\_49

Channel 1

\[noise\]

12:57.64 – 12:59.02

spkr\_51

Channel 2

at

13:01.17 – 13:06.23

spkr\_49

Channel 1

Okay, Paul N fifty-nine at Gmail dot com?

13:04.51 – 13:05.61

spkr\_51

Channel 2

\[um\]

13:05.73 – 13:09.81

spkr\_51

Channel 2

No, at at Tokyo Mobile dot C O dot Z A.

13:09.75 – 13:12.67

spkr\_49

Channel 1

Okay, Tokyo Mobile at

13:12.67 – 13:17.82

spkr\_49

Channel 1

dot C O dot Z A all right, and please tell me, man, Mr Paul,

13:14.68 – 13:16.10

spkr\_51

Channel 2

Yes.

13:17.82 – 13:22.41

spkr\_49

Channel 1

there, is the tracking number the one that starts with T S

13:18.13 – 13:19.25

spkr\_51

Channel 2

Yes.

13:22.41 – 13:24.98

spkr\_49

Channel 1

four five ten two zero?

13:22.90 – 13:24.06

spkr\_51

Channel 2

Yes.

13:24.97 – 13:26.19

spkr\_51

Channel 2

\[um\]

13:26.08 – 13:28.44

spkr\_49

Channel 1

Oh that's that's the tracking number?

13:28.06 – 13:39.79

spkr\_51

Channel 2

Yes, that's the tracking number. I will also email you the tracking number. If you can just go on your email right now, it's already been sent, it's automatically sent immediately after you make the purchase

13:29.07 – 13:30.33

spkr\_49

Channel 1

\[noise\]

13:34.62 – 13:35.98

spkr\_49

Channel 1

Okay.

13:39.79 – 13:56.44

spkr\_51

Channel 2

receive the tracking number. So, if you can just open your Gmail account for me, you will you will see there \[um\] there's an email from Tokyo Mobile, it will state that you have successfully made a purchase of the Zoom X One Fifty S. So, \[hes\] if you open that email, you will see the

13:56.44 – 14:06.17

spkr\_51

Channel 2

the tracking number also there. That's the number that you can make if you have any queries or any questions, or if you want to track how long the the the item is

14:06.17 – 14:14.08

spkr\_51

Channel 2

'cause it's gonna be, it's, the delivery will take three to five days to arrive at your address. Can I just quickly grab your address before,

14:14.08 – 14:15.52

spkr\_51

Channel 2

just to confirm?

14:15.31 – 14:18.75

spkr\_49

Channel 1

Okay, my address is six six two,

14:19.31 – 14:21.73

spkr\_51

Channel 2

Six six two,

14:22.14 – 14:24.66

spkr\_49

Channel 1

\[um\] Roosevelt

14:24.66 – 14:26.19

spkr\_49

Channel 1

Avenue,

14:27.37 – 14:29.46

spkr\_51

Channel 2

Roosevelt \[hes\]

14:31.42 – 14:33.84

spkr\_49

Channel 1

\[um\] Pretoria.

14:34.55 – 14:35.55

spkr\_51

Channel 2

\[hes\]

14:35.55 – 14:39.74

spkr\_51

Channel 2

This is the address that you've entered when you were making the purchase, right?

14:39.78 – 14:41.18

spkr\_49

Channel 1

Yes.

14:40.89 – 14:44.70

spkr\_51

Channel 2

Okay, so it's going to take three to five days

14:44.70 – 14:48.48

spkr\_51

Channel 2

for the item to be delivered at your address.

14:48.89 – 14:50.30

spkr\_49

Channel 1

Okay.

14:50.36 – 14:53.36

spkr\_51

Channel 2

Ja, do you have any questions for me, sir?

14:53.27 – 14:56.98

spkr\_49

Channel 1

No, currently I don't have any questions.

14:56.95 – 15:01.09

spkr\_51

Channel 2

Ja, you you \[um\] you \[um\] feel free to call me

15:01.09 – 15:03.72

spkr\_51

Channel 2

or to email me whenever

15:03.72 – 15:07.49

spkr\_51

Channel 2

you have any queries. I have given you

15:07.49 – 15:10.53

spkr\_51

Channel 2

my my email address and

15:10.47 – 15:11.63

spkr\_49

Channel 1

\[noise\]

15:11.56 – 15:12.98

spkr\_51

Channel 2

Yes.

15:11.98 – 15:13.02

spkr\_49

Channel 1

Yeah,

15:13.02 – 15:14.12

spkr\_49

Channel 1

all right.

15:14.12 – 15:18.12

spkr\_49

Channel 1

I I'll definitely do that and thank you so much, Paul, for

15:18.12 – 15:21.01

spkr\_49

Channel 1

your assistance, I appreciate it.

15:21.03 – 15:31.43

spkr\_51

Channel 2

Thank you very much for making a purchase with us, we hope you'll be satisfied with your product. Can you just please stay on the line for me, to rate the level of my service?

15:31.43 – 15:44.58

spkr\_51

Channel 2

There there's there's going to be an automated voice that will ask you to press one, from one to ten. If you are satisfied, you can press from five to ten. If you are not satisfied, then it's it's it's from five to one.

15:44.90 – 15:48.82

spkr\_49

Channel 1

Okay, no problem. I'll definitely rate your call.

15:46.66 – 15:48.20

spkr\_51

Channel 2

Thank you, sir.

15:49.53 – 15:51.79

spkr\_51

Channel 2

Thank you, sir, have a lovely day.

15:51.71 – 15:53.90

spkr\_49

Channel 1

Thank you, you too, Paul.

15:53.60 – 15:54.75

spkr\_51

Channel 2

Bye.

Sample recording

### Travel

en\_za\_travel\_050

15:49 runtime 206 segments 2 speakers

Play the recording below and follow the time-aligned transcript. Select a row to jump to that segment.

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#### Time-aligned transcript

Active lines follow playback automatically.

Showing 206 segments

Time

Speaker

Channel

Transcript

0:00.40 – 0:02.93

spkr\_60

Channel 1

Hi, good day, is this Steve Smith?

0:02.94 – 0:05.93

spkr\_57

Channel 2

Good morning, yes, it's Steve you're speaking to.

0:06.00 – 0:10.96

spkr\_60

Channel 1

Hi, this is Jeffrey from \[um\] Legend Travel and Tours, sir, how are you doing today?

0:10.55 – 0:13.76

spkr\_57

Channel 2

I'm doing well, Jeffrey, how are you?

0:13.36 – 0:27.13

spkr\_60

Channel 1

I'm fantastic, fantastic. \[um\] I've I've got a fantastic opportunity for you today, \[um\] it's concerning holiday packages that we are \[um\] giving to our favourite \[hes\] clients.

0:15.38 – 0:16.85

spkr\_57

Channel 2

Great \[hes\]

0:26.32 – 0:43.64

spkr\_57

Channel 2

Wow, what do you what do you have an offer? There's quite a bit of travelling that I need to do, so I'm hoping that \[um\] you have quite a good, few options available. There's some business and leisure travel that's \[um\] coming up in the near future for me. What do you have on offer, \[um\] Jeffrey?

0:42.78 – 0:56.77

spkr\_60

Channel 1

Wow, that's actually amazing, sir. The \[um\] we've got holiday packages \[um\] on islands like Mauritius, Seychelles, and we've got, for business we've we've got a a

0:43.77 – 0:44.91

spkr\_57

Channel 2

\[noise\]

0:52.34 – 0:53.65

spkr\_57

Channel 2

\[um\]

0:56.77 – 1:05.56

spkr\_60

Channel 1

promotion that's running now \[um\] for \[um\] \[hes\] hotels in Johannesburg, \[um\] which \[um\] we've we get twenty percent \[?\]

1:02.04 – 1:03.32

spkr\_57

Channel 2

\[um\]

1:03.52 – 1:15.90

spkr\_57

Channel 2

I'm actually travelling overseas for business and I'm travelling to London. \[um\] Do you have anything on record or you could research something while, quickly while we're online, just see maybe if you have any partners that you have specials running with,

1:15.90 – 1:29.56

spkr\_57

Channel 2

\[um\] and hopefully it includes, \[um\] you know all all-inclusive, where it includes flights, \[um\] accommodation \[um\] and even though it's business, you know, when you're travelling overseas, I'd like to do some sightseeing,

1:29.56 – 1:37.34

spkr\_57

Channel 2

well, not focusing on that, but at least that it gives me some option of doing a little bit here or there. What do you have \[um\] in that range?

1:37.71 – 1:45.89

spkr\_60

Channel 1

If I look at our \[um\] system now, I see that there is a package at \[um\]

1:45.89 – 1:50.69

spkr\_60

Channel 1

the Hilton Hotel. \[um\] It will include a bed and breakfast,

1:50.11 – 1:51.48

spkr\_57

Channel 2

\[um\]

1:50.69 – 1:53.85

spkr\_60

Channel 1

\[um\] unfortunately, \[um\]

1:53.85 – 1:57.17

spkr\_60

Channel 1

the rest of the meals is not included, but

1:55.91 – 1:57.76

spkr\_57

Channel 2

That's fine, that's fine.

1:57.17 – 2:12.70

spkr\_60

Channel 1

but but what we can do then is maybe arrange a tour for you through London \[um\] with one of our partners, and then lunch would be included, then only the dinner would be \[um\] would be on your side \[?\]

2:12.46 – 2:31.03

spkr\_57

Channel 2

Okay, my my main focus is, if you're telling me it's bed and breakfast, that's fine, \[um\] it is for business so I will be in business and \[um\] the, my my company normally caters for my lunches, so I'll just normally just sort out dinner. I I'm not going for travel per se, but \[um\]

2:12.80 – 2:14.04

spkr\_60

Channel 1

Would the?

2:16.36 – 2:17.55

spkr\_60

Channel 1

Ja.

2:31.03 – 2:40.34

spkr\_57

Channel 2

\[um\] I would like to maybe have one day available where I could do that tour, so that tour sounds like a plan. Are you guys open to any day of my choice?

2:40.21 – 2:47.80

spkr\_60

Channel 1

Yes sir, \[um\] what what which month which month are you looking at? What what time, what date are you looking at?

2:41.21 – 2:43.25

spkr\_57

Channel 2

All right, that's great.

2:47.04 – 2:49.86

spkr\_57

Channel 2

I'm actually looking at now in November.

2:50.04 – 2:58.40

spkr\_60

Channel 1

Now in November, and then, \[um\] is it a a weekly or a \[hes\] \[um\] so how long will you be in

2:51.08 – 2:52.45

spkr\_57

Channel 2

Yes,

2:55.86 – 3:06.13

spkr\_57

Channel 2

it's it's it's the the the the trip is for seven days, \[um\] I I need to \[um\] still, they're very open in terms of the dates,

2:59.04 – 3:00.44

spkr\_60

Channel 1

Okay.

3:06.13 – 3:14.87

spkr\_57

Channel 2

so if you are, if your package allows for any time in November, that would be great. I can just confirm dates with you when we place or do the booking, \[noise\]

3:14.87 – 3:24.76

spkr\_57

Channel 2

\[um\] and yes, then then we we will be good to go. I know that I need to travel in November, there's a \[hes\] there's an important meeting. Let me just have a look at my calendar,

3:24.76 – 3:35.24

spkr\_57

Channel 2

\[um\] if I check my calendar, there's a meeting I have to attend on the fourteenth of November, \[um\] so if we could use or have

3:35.24 – 3:50.14

spkr\_57

Channel 2

the seven days that includes the fourteenth of November, \[um\] that that would work perfectly. \[um\] Let me just have a look and see, the calendar shows that the fourteenth is a Friday.

3:50.20 – 3:54.90

spkr\_57

Channel 2

\[um\] So, if we travel by the Wednesday, the

3:54.90 – 3:59.41

spkr\_57

Channel 2

pardon me, that's October. The fourteenth

3:59.53 – 4:01.59

spkr\_57

Channel 2

is a Monday,

4:01.59 – 4:06.40

spkr\_57

Channel 2

so if we can travel by Friday,

4:07.14 – 4:11.22

spkr\_57

Channel 2

the eleventh of November,

4:11.22 – 4:16.90

spkr\_57

Channel 2

and we return maybe by the Friday?

4:17.55 – 4:35.61

spkr\_57

Channel 2

Do you have weekend specials? Because if I'm gonna stay for seven days and it's a Friday to a Friday, I'm looking at the calendar and thinking, I might as well stay that extra three days and maybe fit in another touristy thing to do, if there's not much extra cost.

4:22.37 – 4:23.58

spkr\_60

Channel 1

Yes.

4:35.61 – 4:50.84

spkr\_57

Channel 2

\[um\] Do you have, if I stay for seven days, do you have a day or two free? Do you have any packages that offers something of that nature? Do you have that option with the Hilton? I I I would I would love to live at the Hilton, because I know the Hilton forms part of central London.

4:50.74 – 4:53.29

spkr\_60

Channel 1

That's correct, yes. \[um\]

4:51.78 – 4:57.41

spkr\_57

Channel 2

Yes, and that would be great, I mean, it gives \[hes\] for lots of opportunities for things to do.

4:57.31 – 5:12.61

spkr\_60

Channel 1

\[um\] The thing is with the flights, unfortunately, \[um\] the Friday flights is not included in our \[um\] special, \[um\] so the only option would be then the the Saturday \[um\] and Sunday. Would you mind flying on a Saturday or a Sunday?

5:04.78 – 5:06.23

spkr\_57

Channel 2

All right.

5:12.40 – 5:17.99

spkr\_57

Channel 2

Well, if it doesn't include the Friday, would I be able to fly back then on the Thursday?

5:18.17 – 5:22.07

spkr\_60

Channel 1

\[um\] Yes, that would be completely fine. \[um\]

5:20.73 – 5:30.11

spkr\_57

Channel 2

All right, so let's make it, we'll have to cut out that second weekend, we'll have to then make it from the tenth of November and return on the seventeenth of November.

5:30.11 – 5:31.52

spkr\_57

Channel 2

\[um\]

5:30.22 – 5:31.32

spkr\_60

Channel 1

\[?\]

5:31.71 – 5:33.22

spkr\_60

Channel 1

And then.

5:31.82 – 5:40.05

spkr\_57

Channel 2

\[noise\] Do I do this booking online or can I do the booking directly with you? \[um\] If you if you can confirm some good pricing, \[noise\]

5:35.64 – 5:36.74

spkr\_60

Channel 1

\[um\]

5:40.05 – 5:54.31

spkr\_57

Channel 2

\[um\] I have the authority from my company to approve certain \[um\] financial budgets, and if the pricing seems good, then we can go ahead with that booking. \[um\] You could just then forward the necessary information \[um\]

5:54.31 – 6:04.34

spkr\_57

Channel 2

to me via email and my \[um\] the accountant in our accounts department, our financial accounts department, would then be able to settle that bill.

6:04.17 – 6:06.62

spkr\_60

Channel 1

That would be fantastic. \[um\]

6:05.73 – 6:07.01

spkr\_57

Channel 2

All right.

6:06.62 – 6:16.93

spkr\_60

Channel 1

What I can do now is I can give you a general rough estimate of the cost of the flights, and then, as well as the \[um\] the

6:13.78 – 6:15.27

spkr\_57

Channel 2

Yes?

6:16.93 – 6:21.16

spkr\_60

Channel 1

the amount that you'll have to pay \[um\] per day \[um\]

6:21.16 – 6:24.25

spkr\_60

Channel 1

for the Hilton. \[um\] So, if \[?\]

6:22.76 – 6:40.46

spkr\_57

Channel 2

All right well well \[hes\] what I think is, if you can give me an all-inclusive price, or let's look at them step by step, \[um\] the flights, the accommodation, \[um\] but just give me one price \[um\] for each \[um\] purpose. So, so for the flights, give me a price. For the accommodation, gave me a price,

6:25.21 – 6:26.43

spkr\_60

Channel 1

\[um\]

6:29.80 – 6:30.90

spkr\_60

Channel 1

\[?\]

6:40.46 – 6:50.04

spkr\_57

Channel 2

and then \[hes\] just let me know if there are any extras that's added on. Like you've mentioned, you add one tour in when living at the Hilton, so that's that's fine, that, that's okay,

6:50.04 – 6:57.36

spkr\_57

Channel 2

\[um\] and you said it is bed and breakfast. What, \[hes\] who's the carrier that you guys fly with, firstly, which carriers do you have on offer?

6:52.52 – 6:53.62

spkr\_60

Channel 1

Yes.

6:56.90 – 7:01.18

spkr\_60

Channel 1

We fly, \[um\] we only use British Airways currently,

7:00.21 – 7:02.67

spkr\_57

Channel 2

All right. All right, that's fine.

7:01.31 – 7:02.43

spkr\_60

Channel 1

\[um\]

7:02.43 – 7:09.63

spkr\_60

Channel 1

which is also, \[um\] lucky for us, the the best price. \[um\] So, we're looking at \[um\] twelve thousand rand,

7:09.63 – 7:12.22

spkr\_60

Channel 1

\[um\] that will be a \[hes\]

7:10.66 – 7:12.79

spkr\_57

Channel 2

Is it a single or return?

7:12.30 – 7:15.01

spkr\_60

Channel 1

Return, that would be for return.

7:13.70 – 7:14.88

spkr\_57

Channel 2

Wow,

7:14.88 – 7:16.03

spkr\_57

Channel 2

okay.

7:15.10 – 7:20.73

spkr\_60

Channel 1

\[um\] I know it's still a bit expensive, but \[um\] November is a, quite a busy month

7:20.80 – 7:33.02

spkr\_60

Channel 1

unfortunately, \[um\] but that's \[um\] the best price I can promise you, and then for the for the Hilton from \[um\] Saturday, if you're planning on staying from Saturday to to. \[um\]

7:25.37 – 7:26.67

spkr\_57

Channel 2

Sure.

7:31.62 – 7:39.35

spkr\_57

Channel 2

No, \[hes\] well I'll be, I'm travelling on the tenth of November, which is the Thursday, \[um\] which means I would arrive

7:36.43 – 7:37.91

spkr\_60

Channel 1

The Thursday?

7:39.35 – 7:54.80

spkr\_57

Channel 2

\[um\] if, what time is your flights? Normally the the British Airways flights to London would take off in the evening, so I would probably arrive there Friday morning. So, I would need accommodation from the Friday, \[um\] the eleventh, \[um\] up to and including

7:47.40 – 7:48.80

spkr\_60

Channel 1

Friday morning.

7:54.80 – 8:00.92

spkr\_57

Channel 2

the last evening will be Wednesday the sixteenth, if I'm returning on the seventeenth?

8:01.27 – 8:06.42

spkr\_60

Channel 1

Yes, so that means we'll be looking at six days, or six nights

8:05.21 – 8:10.33

spkr\_57

Channel 2

Yes, let's just have a look. One two three four five,

8:10.33 – 8:12.71

spkr\_57

Channel 2

it would be six nights, yes.

8:12.46 – 8:17.31

spkr\_60

Channel 1

Okay and for that price, let me just quickly check on our system

8:17.31 – 8:22.38

spkr\_60

Channel 1

\[um\] so the special \[um\] that we're having now, that would be

8:22.38 – 8:25.05

spkr\_60

Channel 1

a thousand five hundred rand

8:25.05 – 8:26.39

spkr\_60

Channel 1

per night.

8:26.51 – 8:33.99

spkr\_57

Channel 2

Wow, seems to me I can go live at the Hilton in London, hey? \[laughter\]

8:30.20 – 8:38.93

spkr\_60

Channel 1

\[laughter\] Well, if you stay there for a month, it would be quite expensive, then it's turns to forty-five thousand rand a month.

8:36.41 – 8:39.61

spkr\_57

Channel 2

Yeah, but it is London, it is London.

8:39.18 – 8:49.97

spkr\_60

Channel 1

Correct, that is correct, yes, that's correct, but that's only for the special that we have now. So, I don't think it will, \[laughter\] the special will be on for the, for more than

8:39.70 – 8:41.39

spkr\_57

Channel 2

It's understandable.

8:44.24 – 8:45.50

spkr\_57

Channel 2

Perfect

8:48.91 – 8:50.39

spkr\_57

Channel 2

Perfect.

8:50.33 – 8:51.63

spkr\_60

Channel 1

this month.

8:51.63 – 8:57.84

spkr\_60

Channel 1

Okay, sir, so \[um\] is there anything else that \[um\] that I can give you, \[um\] so I can just send you that

8:57.84 – 9:01.24

spkr\_60

Channel 1

email confirmation, email quotation, would that be fine?

9:00.06 – 9:03.96

spkr\_57

Channel 2

Do you, you you've got my email on record there, what do you have on record?

9:02.72 – 9:03.78

spkr\_60

Channel 1

I do \[?\]

9:03.78 – 9:10.12

spkr\_60

Channel 1

I \[hes\] unfortunately just have your contact number, if you can just give me your email email, please?

9:07.01 – 9:08.39

spkr\_57

Channel 2

All right,

9:09.78 – 9:13.78

spkr\_57

Channel 2

my email address is Steve, S T E V E

9:13.78 – 9:19.24

spkr\_57

Channel 2

at Telkom, T E L K O M dot C O dot Z A.

9:19.71 – 9:28.48

spkr\_60

Channel 1

Okay Steve, \[um\] let me just quickly \[um\] read that back to you. That would be Steve at Telkom dot \[um\] C O dot Z A?

9:27.08 – 9:29.74

spkr\_57

Channel 2

C O dot Z A, that's correct, ja.

9:29.92 – 9:45.77

spkr\_60

Channel 1

Perfect, thank you so much, sir. So, I will send that to you as soon as possible, \[um\] probably before the end of the day. \[um\] Is there any, is there any other questions \[um\] or any other interest that I might give you?

9:35.63 – 9:37.02

spkr\_57

Channel 2

\[um\]

9:37.80 – 9:39.09

spkr\_57

Channel 2

Great.

9:43.25 – 9:56.02

spkr\_57

Channel 2

Definitely, definitely. So so that was, that just takes care of one component of the travel. \[um\] I I that that was for business travel that I needed that to be done. Question, before

9:56.02 – 10:02.02

spkr\_57

Channel 2

\[?\] we go ahead, the pricing that you gave me for the flight was twelve thousand rand,

10:01.64 – 10:02.79

spkr\_60

Channel 1

\[?\]

10:02.02 – 10:04.85

spkr\_57

Channel 2

but that's probably for economy class, am I correct?

10:04.26 – 10:07.48

spkr\_60

Channel 1

That is correct, yes, that's for \[hes\]

10:05.72 – 10:17.56

spkr\_57

Channel 2

All right. My company though, fortunately allows me to travel business class when I travel on company business, so what would the price be of the business class?

10:17.45 – 10:29.57

spkr\_60

Channel 1

\[um\] I will just just have to quickly check on our system. I'm not sure if the business class would be included in the special, \[um\] that that's normally something completely different.

10:20.51 – 10:21.81

spkr\_57

Channel 2

Sure.

10:27.93 – 10:31.88

spkr\_57

Channel 2

It's not a problem, the company'll still pay. \[laughter\]

10:30.67 – 10:31.96

spkr\_60

Channel 1

\[laughter\]

10:31.96 – 10:35.49

spkr\_60

Channel 1

Let me quickly have a look for you. \[um\]

10:35.72 – 10:38.93

spkr\_60

Channel 1

Well, the price is a bit higher, \[um\]

10:37.90 – 10:39.48

spkr\_57

Channel 2

Definitely.

10:38.93 – 10:43.82

spkr\_60

Channel 1

\[um\] so it's coming down to seventeen thousand rand.

10:43.29 – 11:00.38

spkr\_57

Channel 2

That's okay. All right, so so \[hes\] let's just revise that, \[um\] let's leave everything with, still living at the Hilton, everything remains the same. Let's just make sure that the flight takes, \[hes\] is is is is a business flight \[um\] and

11:00.38 – 11:15.23

spkr\_57

Channel 2

yes, you send that through to my email address. \[um\] Is it fine if \[um\] my accounts department responds to that email? I'll just forward it onto them and they can then also, you have your banking details on there, where the E\_F\_T could be made into?

11:15.01 – 11:17.24

spkr\_60

Channel 1

Yes, I do. I can give that.

11:15.73 – 11:19.98

spkr\_57

Channel 2

For, all right, so, and that's in the name of Legend Travel and Tours, am I right?

11:19.05 – 11:21.36

spkr\_60

Channel 1

That's that is correct, yes.

11:20.45 – 11:32.77

spkr\_57

Channel 2

Perfect, no problem. So so I'm I'm sure that \[um\] they've used, as far as my memory serves me correctly, they've used Legend Travel and Tour, so they would have them as a noted service provider \[um\] with our supply chain,

11:32.77 – 11:43.04

spkr\_57

Channel 2

\[um\] therefore we wouldn't have a problem in getting that payment effected A\_S\_A\_P, you know? I wanna make sure that we do get the special, \[um\] 'cause I'm interested in doing that little bit of of of \[um\]

11:43.04 – 11:54.21

spkr\_57

Channel 2

\[um\] leisure travel also, doing the one tour on the weekend while I'm there, \[um\] but while you're on the line, there were two things I wanted you to also look at, \[um\]

11:47.00 – 11:48.21

spkr\_60

Channel 1

Yes.

11:54.21 – 11:59.14

spkr\_57

Channel 2

the one thing was, what do you have available for leisure travel,

11:59.16 – 12:00.34

spkr\_57

Channel 2

right,

12:00.01 – 12:01.24

spkr\_60

Channel 1

Yes.

12:00.34 – 12:01.46

spkr\_57

Channel 2

\[um\]

12:01.46 – 12:03.04

spkr\_57

Channel 2

either locally

12:03.04 – 12:04.99

spkr\_57

Channel 2

and or abroad,

12:04.99 – 12:16.17

spkr\_57

Channel 2

and lastly, \[um\] do you have any \[um\] World Cup Rugby travel packages for France for next year?

12:16.41 – 12:27.05

spkr\_60

Channel 1

Let me quickly have a look. So, the \[um\] the travel that we have \[um\] abroad currently is the Island Package, which we call the Island Package,

12:23.31 – 12:24.61

spkr\_57

Channel 2

Yes?

12:25.09 – 12:26.40

spkr\_57

Channel 2

Yeah.

12:26.66 – 12:28.03

spkr\_57

Channel 2

\[um\]

12:27.05 – 12:44.41

spkr\_60

Channel 1

which will include \[um\] Mauritius and Seychelles. \[um\] That that would be also at a resort, where you'll be, which will be all-inclusive, \[um\] food, drinks, everything included, and the package, \[um\] it's for, sorry, that's for six nights and \[?\]

12:30.04 – 12:31.43

spkr\_57

Channel 2

All right,

12:42.94 – 12:45.80

spkr\_57

Channel 2

what would my destination be in Mauritius?

12:45.69 – 12:49.91

spkr\_60

Channel 1

\[um\] That would be, let me quickly have a look for you, that would,

12:48.50 – 12:50.47

spkr\_57

Channel 2

Is it capital?

12:50.66 – 12:52.12

spkr\_60

Channel 1

\[um\]

12:52.12 – 12:54.92

spkr\_60

Channel 1

let me quickly have a, that would be Riu Creole,

12:54.62 – 12:56.17

spkr\_57

Channel 2

Okay.

12:55.36 – 13:02.17

spkr\_60

Channel 1

that is a resort \[um\] on the south, \[um\] west corner of the island.

12:59.29 – 13:00.39

spkr\_57

Channel 2

\[noise\]

13:01.33 – 13:04.73

spkr\_57

Channel 2

\[um\] And is it a, this is a discount package, all right?

13:04.22 – 13:07.46

spkr\_60

Channel 1

That is correct, yes, and \[um\]

13:06.06 – 13:09.07

spkr\_57

Channel 2

Does it, is it inclusive of December holidays?

13:08.72 – 13:10.86

spkr\_60

Channel 1

That is correct, yes, and the.

13:09.92 – 13:12.50

spkr\_57

Channel 2

All right, that sounds good.

13:10.86 – 13:12.27

spkr\_60

Channel 1

The whole \[hes\]

13:12.27 – 13:19.73

spkr\_60

Channel 1

the whole special is running from today, \[um\] actually from the beginning of this month up until \[um\] next year June.

13:14.17 – 13:15.42

spkr\_57

Channel 2

\[um\]

13:16.80 – 13:18.24

spkr\_57

Channel 2

\[um\]

13:19.68 – 13:25.21

spkr\_57

Channel 2

All right. And the and this and this package includes \[um\] travel insurance?

13:24.94 – 13:27.89

spkr\_60

Channel 1

That is correct, yes. It does include it.

13:26.26 – 13:31.37

spkr\_57

Channel 2

Wow. All right. Okay, well, what are we looking at in terms of cost per person sharing?

13:31.01 – 13:36.31

spkr\_60

Channel 1

\[um\] Per person it would be twenty-two thousand rand for the the six days.

13:34.22 – 13:35.39

spkr\_57

Channel 2

All right.

13:36.03 – 13:53.14

spkr\_57

Channel 2

All right. And that's per person sharing. That that that sounds that sounds, you know, I need to I need to score good brownie points with my wife. So I need to do an island travel so that I can do the World Cup, because she ain't definitely going with me, you know. That that's that's that that's definitely not gonna happen.

13:38.39 – 13:40.47

spkr\_60

Channel 1

That's correct. All inclusive.

13:48.73 – 13:50.64

spkr\_60

Channel 1

Ja.

13:52.46 – 13:58.86

spkr\_60

Channel 1

Unfortunately with the World Cup, \[um\] I won't be able to help you, \[um\] but.

13:57.75 – 14:05.09

spkr\_57

Channel 2

Oh man.

13:59.08 – 14:06.97

spkr\_60

Channel 1

Ja, but \[hes\] since you mentioned that your wife would want to travel, I can the the island package would be fantastic.

14:05.09 – 14:05.97

spkr\_57

Channel 2

\[?\]

14:05.97 – 14:16.98

spkr\_57

Channel 2

That's not a problem. Okay, so what we're going to do is you're going to forward me \[um\] information for the island package too and \[um\] you'll send that

14:16.98 – 14:23.50

spkr\_57

Channel 2

to my email address that we've noted. \[um\] I will have a chat with my wife and let's try and see \[um\]

14:23.50 – 14:26.96

spkr\_57

Channel 2

if she's interested in that island opportunity,

14:26.96 – 14:29.96

spkr\_57

Channel 2

and \[um\] then we'll do confirmation with you.

14:29.72 – 14:31.76

spkr\_60

Channel 1

Perfect. \[um\] Just.

14:30.62 – 14:33.74

spkr\_57

Channel 2

Would we be able to do that booking online too?

14:33.53 – 14:40.60

spkr\_60

Channel 1

Yes. \[um\] That would also be on our website \[um\] Legend Travel Tours at. \[um\]

14:37.09 – 14:38.32

spkr\_57

Channel 2

\[um\]

14:40.79 – 14:44.76

spkr\_60

Channel 1

I think that would be \[hes\] Legend Travel Tours dot C O dot Z A.

14:44.20 – 14:56.63

spkr\_57

Channel 2

Ja. And and and just a last question, in terms of an island travel, you know, I don't need my visa application for the U\_K because I do hold a visa, so do you guys, I know the travel \[um\]

14:48.27 – 14:49.41

spkr\_60

Channel 1

\[um\]

14:56.63 – 15:04.07

spkr\_57

Channel 2

companies normally offer assistance with visa applications. Do you guys assist with that too for these island travels?

15:04.00 – 15:12.52

spkr\_60

Channel 1

\[um\] Luckily enough for \[um\] the island \[um\] tour, we don't \[hes\] we don't need a a visa. No, not at all.

15:09.62 – 15:10.98

spkr\_57

Channel 2

Require.

15:10.98 – 15:18.54

spkr\_57

Channel 2

All right. Okay, South Africans don't require a visa for Mauritius. That's great to know. All right. So there's not much. \[um\]

15:14.58 – 15:15.92

spkr\_60

Channel 1

Not at all.

15:18.54 – 15:34.45

spkr\_57

Channel 2

Detail to take care of in term in terms of travel documents, but we'll just have to make sure that we we're interested in this and then choose dates possibly, and then we'll either get back to your via email or contact you telephonically or alternatively, go onto your website and do the booking online.

15:34.32 – 15:40.63

spkr\_60

Channel 1

Perfect, perfect. Thank you so much for \[um\] listening to my \[um\] my pitch today.

15:35.52 – 15:36.77

spkr\_57

Channel 2

All right.

15:37.74 – 15:44.02

spkr\_57

Channel 2

Thank you for giving me that call back. I really appreciate your help and you do have a good day further.

15:42.11 – 15:43.57

spkr\_60

Channel 1

\[?\]

15:43.73 – 15:45.32

spkr\_60

Channel 1

Thank you so much.

15:45.50 – 15:47.28

spkr\_57

Channel 2

All right. Bye-bye.

15:47.09 – 15:48.53

spkr\_60

Channel 1

Bye-bye.

 

✕

## Download Sample Dataset

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## Dataset demographics

### Age range distribution

Recorders per age group

*   \[18 – 29\] 27 Recorders
*   \[30 – 40\] 28 Recorders
*   \[50 – 69\] 8 Recorders

### Gender split across recorded hours

Recorders per gender

*   Women 28 Recorders
*   Men 35 Recorders

### Hours collected across domains

Runtime per domain

*   Retail 12:27:41
*   Debt Collection 12:22:25
*   Insurance 12:21:50
*   Travel 12:50:26

## Additional information

### How are dataset recordings structured?

Our off-the-shelf dataset collections comprise unscripted, natural conversations conducted by call recorders recruited, trained, and approved to simulate real-world conversations in common domains. Recordings and transcripts include routine security verifications such as ID, email, and phone number validation.

### How do you recruit for speech collection datasets?

Our priority is to create datasets that are unbiased and cover as wide a range of demographics as possible. That is the first consideration when we begin the planning and recruitment process of any speech collection dataset project.

### What kind of agreement is in place for the purchase of this dataset?

A Licence Agreement governs the sale and usage of this speech collection dataset. Our off-the-shelf options are available for clients to test and benchmark before larger, custom commitments can be considered that are better suited to client requirements and conventions.

 

## Need a different dataset?

We can design and deliver bespoke speech collections for your languages, domains, and scale. Tell us what you need and we'll get back within 1–2 business days.

[Talk to us about custom datasets →](/contact) [Back to all datasets](/datasets)

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